SUMMARY
Foundry products are provided in a number of available license types and the most common type is a temporary or subscription based license. These forms of licenses are available in Floating, Nodelocked and Login-Based (Individual and Teams) and eventually expire, resulting in access being lost to the product/s in question.
This article explains how to identify if the license in your Foundry product has expired and what are the next steps to take to get your license up and running again.
MORE INFORMATION
Checking for expired licenses using the Foundry products Licensing UI.
When launching the latest version of a Foundry product, if a license isn’t found or is found expired, the Licensing UI will display valuable information to help identify the cause of the launch problem.
No license found for product on launch.
Upon launching Nuke/Hiero 13.2v1+, Modo 15.0+ or Mari 7.0+ you may be greeted with a window similar to the following. Typically, a No License found message means that the application was unable to find a license key installed on your machine, whether expired or valid.
Clicking More Information will display useful information on the state of any licenses that may have been found for that program while starting up.
NOTE: For Modo you will need to click the Launch Licensing App button before this window is opened.
Expired licenses found for product on launch.
When only expired licenses are found on the system, the error message License has Expired will be displayed in the Licensing UI under Description.
Clicking Show Details will display a more in-depth log of the licensing error encountered.
Clicking Show Status will display information on the expired licenses still installed on the system, including the type of license and days since the license has expired.
Checking for expired licenses in older versions of Foundry products.
Katana and older versions of our products use a different licensing interface and will require different steps to check if installed licenses are expired. Most older Foundry products will display a licensing window very similar to this, when a valid license is not found:
To check if there are expired licenses, click the Status button in the bottom left. This will display an error log, scrolling down to the line starting with Reason for failure will specify why exactly the product failed to launch.
Checking for expired Floating or Nodelocked licenses using the Foundry Licensing Utility.
Using the Foundry Licensing Utility, it is possible to view which installed licenses have expired. This can be done by navigating to Licenses > View Installed and a list will display the currently installed licenses under different tabs.
If there are any expired licenses installed they will be viewable from the Expired Licenses tab and include details such as the license type, days since expiry and the days since maintenance has expired.
Clicking on a license will display more in depth information on the exact expiry date and the path where the license file is installed.
An expired license will also fail to install in the Foundry Licensing Utility and display the following error:
Checking for expired Login-Based licenses using your Foundry account.
It is possible to check if your Login-Based license (Individual or Teams) has expired by logging into your Foundry account and navigating to My- Account.
From there select Login Licenses in the left menu. This page will display the expiry date, maintenance date and if the license is expired or active under Status.
If you are an administrator for a Teams Login-Based licensing organization, you will see a tab to view your Team licenses. This will display the status of any licenses that are part of the organization, including their expiry information.
NEXT STEPS
If you are seeing a license not found or license expired error message in the Foundry product Licensing UI, the Foundry License Utility or in your Foundry account, you have a few ways to address these errors.
If you have an expired license and are interested in renewing the license, please reach out to the Foundry Sales team at sales@foundry.com who can assist you with this.
If you are getting errors about expired licenses but believe your licenses should be active, please open a support request with Foundry Support and submit a license diagnostic log and screenshots of any errors you are encountering.
For more information on how to open a support request, please refer to this article: Q100064: How to raise a support ticket
And for information on how to generate a license diagnostic log, please refer to the following article: Q100105: How to generate a License Diagnostic Log via the FLU for troubleshooting license issues
FURTHER READING
For more information about licensing please see the Foundry Licensing Online Help
More information on installing and activating Foundry licenses is available in the following articles:
- Q100002: What is the System ID and how do I find it?
- Q100026: How to install a nodelocked license
- Q100027: How to install a floating/server license
- Q100585: How to activate your individual login-based license
Information on viewing and troubleshooting licensing issues is available in the following articles:
- Q100522: How to view the licenses installed on your machine using the Foundry Licensing Utility (FLU) 8.0
- Q100525: Foundry Licensing Utility (FLU) license install errors
- Q100105: How to generate a License Diagnostic Log via the FLU for troubleshooting license issues
- Q100285: Initial steps to help solve issues with individual login-based Licensing
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