Q100529: 'License has expired' error message

Ryan Barnard

Updated: May 12, 2026 22:43

Created: May 03, 2019 13:46

SUMMARY

Foundry products are provided in a number of available license types and the most common type is a temporary or subscription based license. These forms of licenses are available in Floating, Nodelocked and Login (Individual and Teams) and eventually expire, resulting in access being lost to the product/s in question.

This article explains how to identify if the license in your Foundry product has expired and what are the next steps to take to get your license up and running again.

NOTE: If you are using Nuke versions released prior to May 20th 2025, and you encounter failed checkout errors when attempting to launch Nuke with a Team Login License, please refer to the following article:
Q100721: Advisory on resolution of Team Login licensing system errors

NOTE: If you are using Nuke versions released prior to May 20th 2025, and you encounter a Licensing Expiry Warning in the Licensing dialogue, please refer to the following article:
Q100722: Advisory on resolution of Individual Login licensing expiry warnings

MORE INFORMATION

Checking for expired licenses using the Foundry products Licensing UI.

When launching the latest version of a Foundry product, if a license isn’t found or is found expired, the Licensing UI will display valuable information to help identify the cause of the launch problem.

No license found for product on launch.

Upon launching Nuke/Hiero 13.2v1+, Modo 15.0+ or Mari 7.0+ you may be greeted with a window similar to the following. Typically, a No License found message means that the application was unable to find a license key installed on your machine, whether expired or valid.

NOTE: After two decades of 3D workflow innovation, we have made the difficult decision to discontinue Modo, following the release of 17.1. More information on this can be found here

Clicking More Information will display useful information on the state of any licenses that may have been found for that program while starting up.

NOTE: For Modo you will need to click the Launch Licensing App button before this window is opened.

Expired licenses found for product on launch.

When only expired licenses are found on the system, the error message License has Expired will be displayed in the Licensing UI under Description.

Clicking Show Details will display a more in-depth log of the licensing error encountered.

Clicking Show Status will display information on the expired licenses still installed on the system, including the type of license and days since the license has expired.

Checking for expired licenses in older versions of Foundry products.

Katana and older versions of our products use a different licensing interface and will require different steps to check if installed licenses are expired. Most older Foundry products will display a licensing window very similar to this, when a valid license is not found:

To check if there are expired licenses, click the Status button in the bottom left. This will display an error log, scrolling down to the line starting with Reason for failure will specify why exactly the product failed to launch.

Checking for expired Floating or Nodelocked licenses using the Foundry Licensing Utility.

Using the Foundry Licensing Utility, it is possible to view which installed licenses have expired. This can be done by navigating to Licenses > View Installed and a list will display the currently installed licenses under different tabs.

If there are any expired licenses installed they will be viewable from the Expired Licenses tab and include details such as the license type, days since expiry and the days since maintenance has expired.

Clicking on a license will display more in depth information on the exact expiry date and the path where the license file is installed.

An expired license will also fail to install in the Foundry Licensing Utility and display the following error:

Checking for expired Login-Based licenses using your Foundry account.

It is possible to check if your Login license (Individual or Teams) has expired by logging into your Foundry account and navigating to My Account.

From there select Login Licenses in the left menu. This page will display the expiry date, maintenance date and if the license is expired or active under Status.

If you are an administrator for a Team Login licensing organization, you will see a tab to view your Team licenses. This will display the status of any licenses that are part of the organization, including their expiry information.

NEXT STEPS

If you are seeing a license not found or license expired error message in the Foundry product Licensing UI, the Foundry License Utility or in your Foundry account, you have a few ways to address these errors.

If you have an expired license and are interested in renewing the license, please reach out to the Foundry Sales team at sales@foundry.com who can assist you with this.

FURTHER HELP

If you are getting errors about expired licenses but believe your licenses should be active, please open a support request with Foundry Support and submit a license diagnostic log or debug logs and screenshots of any errors you are encountering.

For more information on how to open a support request, please refer to this article: Q100064: How to raise a support ticket

And for information on how to generate a license diagnostic log or debug logs, please refer to the following articles:
Q100105: How to generate a license diagnostic log via the FLU for troubleshooting license issues

Q100724: How to generate debug logs for troubleshooting login license issues

SUMMARY

MORE INFORMATION

NEXT STEPS

FURTHER HELP

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