Q100285: Initial steps to help solve issues with Individual Login licensing

  1. Foundry
  2. License Help
  3. Login-based Licensing

SUMMARY

Most issues with Individual Login licensing for Nuke, Nuke Indie, and Mari can be resolved by deactivating existing sessions, deleting local license files, and logging in again. These steps are for Individual Login licenses only — for Team license issues, raise a support ticket via: Q100064: How to raise a support ticket

 

MORE INFORMATION

Please find the relevant steps below:
 

1. Deactivate any existing sessions

If you are having issues licensing your login-based licensed software we would suggest deactivating any sessions that are currently active through our website via these steps: 
 
  1. Log in to the website and navigate to Login Licenses. 

  2. Select the Individual Licenses section if you have both Team and Individual licenses:

    Screenshot 2023-09-08 at 14.36.30.png


     

  3. Here you will see your entitlements like the example below, go to the Actions menu next to your chosen license and click Manage seats:

     


     


    If you do not see this option at all please ensure that your browser window is in full screen as resizing the window can cut out the options. If you see N/A in the actions column, please proceed directly to the second step, which will walk you through removing your Tokens locally.

     

  4. Click on the Release button to remove the license from that machine.   
     

    Screenshot 2023-09-08 at 14.39.26.png


     

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2. Remove the local license

To ensure that the license has been fully removed from your machine please delete the Tokens folder in your home area.  The default location for this is:
 

Windows: 
C:\Users\<USERNAME>\AppData\Local\Foundry\Tokens

OSX:
/Users/<USERNAME>/Library/ApplicationSupport/Foundry/Tokens

Linux: 
$HOME/.local/share/Foundry/Tokens

 

 

3.  Activate your Individual Login license on your machine

Once the license has been cleared from your machine you should be able to log in again via these steps:

  1. Launch your software
  2. Enter your Foundry website account details
  3. Select the  license you wish to install (if needed)

This should then allow you to use your license but if you encounter any further issues please try the following:

 

Check your license usage

If you are unable to activate your license then the first thing to do is check your account on our website and see if the license is in use.  You can do this by logging into the website and navigating to Login Licenses.

 

Please see Q100286: How to manage your Individual Login licenses for more information on how to navigate this page and manage your license.



 

FURTHER READING

More information about Individual Login licensing is available in the following articles:

FURTHER HELP

If you are still experiencing difficulties please create a support ticket to let us know the exact issue encountered and the troubleshooting steps that have been taken.

For more information on how to open a support request, please refer to this article: Q100064: How to raise a support ticket

 

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