Q100526: "Invalid SystemID" and "Wrong host for license" error messages

Jake

Updated : July 31, 2024 05:37

Created : March 22, 2019 10:35

SUMMARY

A license will only work if the SystemID it is generated for is a valid SystemID for the machine it is installed on.

MORE INFORMATION

Attempting to use a license with an invalid SystemID will produce an error message in the application or prevent a license server from running.

The Foundry Licensing Utility (FLU) will only install licenses for SystemIDs that are valid for the machine it is running on.

Error message within an application

If an application can only find a license with an invalid SystemID it will fail to launch and show an error message saying "wrong host for license" in the Status window of the applications licensing dialog.

Error message from the Foundry Licensing Utility (FLU)

If you try to install a license with an invalid SystemID the FLU with report that the license is invalid due to having a different SystemID.

NOTE: If you pass the FLU multiple licenses to install it will install any valid licenses (such as those with valid SystemIDs) and produce a warning message for any invalid licenses.

Error message from RLM Server log

If you try and float a server license for an invalid SystemID the server log will include a message that the license is "not on this host".

06/07 15:20 (foundry) Settings from RLM Version 10.1BL2 for ISV "foundry"
06/07 15:20 (foundry) Server architecture: x64_m1

Copyright (C) 2006-2017, Reprise Software, Inc. All rights reserved.

RLM contains software developed by the OpenSSL Project
 for use in the OpenSSL Toolkit (http://www.openssl.org)
 Copyright (c) 1998-2008 The OpenSSL Project. All rights reserved.
 Copyright (c) 1995-1998 Eric Young (eay@cryptsoft.com) All rights reserved.

06/07 15:20 (foundry) ****************************************
06/07 15:20 (foundry) /Library/Application Support/TheFoundry/RLM//foundry_float.lic: not on this host

NEXT STEPS

If you encounter one of the error messages above then you will need to either:

Install the license on the correct machine. Please see the following links for more info
Q100026: How to install a nodelocked license
Q100027: How to install a floating/server license
Request to transfer the license to another machine.
Q100001: How can I transfer my license to another machine, change license types or migrate to Login-based licensing
Raise a support ticket if you believe that the license should be valid for the machine you are using or installing it on. Please attach a diagnostic file from the FLU on your machine to the support ticket so that we can check the licensing setup of the machine.
Q100105: How to generate a License Diagnostic Log via the FLU for troubleshooting license issues