Q100285: Troubleshooting Login-based Licensing

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SUMMARY

This article explains the steps to go through if you encounter any problems with your login-based licensing for Modo Subscription or Modo with Maintenance.

 

MORE INFORMATION

If you are running into problems with your Modo Subscription or Modo with Maintenance license then please try the following.

1. Check your license usage
If you are unable to activate your login-based license then the first thing to do is check your account on our website and see if the license is in use.  Please see Q100286: How to manage your Login-based licenses for more info.

2. Check the network settings on your machine
Although you do not need to be connected to the internet to use your Login-based license (after activating it), you will need to have an active network device.  The SystemID that the 30 day license is tied to is the primary MAC address of the machine, if the network card or wifi card is disabled then the SystemID may change and the license may not be valid.  Reactivating the network or wifi card will make the license valid again.

3. Deactivate any existing sessions
If you've left Modo activated on a machine that you do not currently have access to then you can deactivate it through our website.  Instructions on how to do this are in the "Deactivating through the website" section of Q100284: How to deactivate a Modo Subscription or Modo with Maintenance License.  You will then be able to activate your Modo login on another machine.  Instructions on how to do this are in Q100283: How to activate a Login-based or Subscription License

4. Raise a Support Ticket
If you run into any further problems then please raise a support ticket via the Support Portal by clicking on the "Create a Ticket" link (note this will appear once you are logged in to the Foundry website). Please include the following when raising the ticket:

  • Description of the problem your facing including the steps you have tried
  • Screenshots of any error messages you get when trying to activate your license
  • A diagnostic output file from the Foundry License Utility (FLU) for the machine you are trying to activate your license on.  Instructions on how to generate this are in Q100105: Diagnosing License Problems

 

FURTHER READING

More information about Modo Subscription and Modo Maintenance is available at the following link:
https://www.foundry.com/products/modo/subscription-maintenance

More information about login-based licensing is available in the following articles:

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