Q100285: Initial steps to help solve issues with individual login-based Licensing

Jake

Updated : August 08, 2024 09:44

Created : April 20, 2017 11:37

SUMMARY

This article explains the steps to go through if you encounter any problems with your individual login-based licensing for Nuke, Nuke Indie, Modo or Mari. 

NOTE: These instructions are for individual login-based licenses only. If you are experiencing issues with a teams license please create a support ticket to let us know the exact issue encountered and the troubleshooting steps that have been taken.
For more information on how to open a support request, please refer to this article: Q100064: How to raise a support ticket 

MORE INFORMATION

Most issues with individual login-based licensing can be resolved by logging out, clearing out any local files then logging in again. You can do this via these steps:

1. Deactivate any existing sessions

1. Log in to the website and navigate to Login Licenses. 
2. Select the Individual Licenses section if you have both teams and individual licenses:
   
   
3. Here you will see your entitlements like the example below:
   
   
   
   
4. Go to the Actions menu next to your chosen license and click Manage seats:
   
   
   
   ​​
5. Click on the Release button to remove the license from that machine.   
   
   
   

NOTE: If you are unable to locate any activated devices on this page and are still seeing issues please go directly to subscriptions.foundry.com to see if there are any old activations you can release from here.

The subscriptions page links to an older database that is worth double checking.

​ 

2. Remove the local license

To ensure that the license has been fully removed from your machine please delete the Tokens and FoundryLicensing folders in your home area.  The default locations for these are:

Tokens folder:
Windows:
C:\Users\<USERNAME>\AppData\Local\Foundry\Tokens

OSX:
/Users/<USERNAME>/Library/ApplicationSupport/Foundry/Tokens

Linux:
$HOME/.local/share/Foundry/Tokens

FoundryLicensing Folder:

Windows:
C:\Users\<USERNAME>\FoundryLicensing\

OSX:
/Users/<USERNAME>/FoundryLicensing/

Linux:
/Users/<USERNAME>/FoundryLicensing/

3.  Activate your login license on your machine

Once the license has been cleared from your machine you should be able to log in again via these steps:

1. Launch your software
2. Enter your Foundry website account details
3. Select the login-based license you wish to install (if needed)

This should then allow you to use your license but if you encounter any further issues please try the following:

Check your license usage

If you are unable to activate your login-based license then the first thing to do is check your account on our website and see if the license is in use.  You can do this by logging into the website and navigating to Login Licenses.

Please see Q100286: How to manage your individual Login-based licenses for more information on how to navigate this page and manage your license.

FURTHER READING

More information about individual login-based licensing is available in the following articles:

• Q100282: What is individual login-based licensing and which products is it available for?
• Q100585: How to activate your individual log in based license 
• Q100586: How to deactivate your individual login based license
• Q100286: How to manage your individual login-based licenses

FURTHER HELP

If you are still experiencing difficulties please create a support ticket to let us know the exact issue encountered and the troubleshooting steps that have been taken.

For more information on how to open a support request, please refer to this article: Q100064: How to raise a support ticket