SYMPTOMS
When launching a product and attempting to activate a Login license, the Account Login page is blank and prevents users from logging into the software.
macOS:
This issue was caused by the licensing UI not correctly working with hardware acceleration on some OSX machines. This was logged as:
509215 - Nuke - Licensing UI fails to show sign in form on some MacOS machine
This has been fixed with the release of Nuke 14.0v1.
Linux:
This issue was due to glibc 2.34 causing our chromium-based web-engine used by the licensing app to crash or fail to start on some Linux machines. This was logged as:
510950 - [Nuke] Licensing UI fails to show sign in form on Linux
This has been fixed with the release of Nuke 14.0v1.
WORKAROUND
As the issue has been fixed in Nuke 14.0v1, upgrading to this build will resolve the issue.
If you want to run an older build, you will need to workaround the issue by launching the software from a terminal while setting the QTWEBENGINE_CHROMIUM_FLAGS environment variable.
Linux:
For Linux you will need to set
QTWEBENGINE_CHROMIUM_FLAGS="--no-sandbox"
This environment variable causes the chromium-based web-engine used by the licensing app to open without the sandbox for this session.
This will not effect any other applications on your systems.
Mac:
For Mac you will need to set
QTWEBENGINE_CHROMIUM_FLAGS="--disable-gpu"
This environment variable causes the embedded, chromium-based web-engine used by the licensing app to render content without hardware acceleration.
This only disables hardware acceleration for the licensing app and no other applications on your systems.
NOTE: Disabling hardware acceleration for the product itself will not work, please follow the steps below to workaround the issue.
- Open a Terminal session
-
Type the following command:
For Linux:export QTWEBENGINE_CHROMIUM_FLAGS="--no-sandbox"
For macOS:export QTWEBENGINE_CHROMIUM_FLAGS="--disable-gpu" - Hit Enter
-
In the same Terminal session, launch the product:
For Linux:/usr/local/Nuke13.2v4/Nuke13.2
For macOS:/Applications/Nuke13.2v4/Nuke13.2v4.app/Contents/MacOS/nuke13.2
NOTE: This is an example command for launching Nuke 13.2v4. Please edit this command to reflect the Nuke version you wish to launch. If you are launching other versions of the Nuke family, please consult the Nuke User Guide for more information: https://learn.foundry.com/nuke/content/getting_started/installation/launching_nuke_mac.html
https://learn.foundry.com/nuke/content/getting_started/installation/launching_nuke_linux.html
- Hit Enter and the software should begin to launch
- Select ‘Launch Licensing App’ then ‘Login License’. You should then be able to log in to the software with your foundry.com account information.
Once your login-based license is activated on your machine, you should now be able to launch the software normally.
If you were to deactivate the license from your device, the Account Login page will appear blank again, please repeat the workaround steps above in order to reactivate the license on your device.
FURTHER READING
More information about Login licensing is available in the following articles:
- Q100282: What is Individual Login licensing and which products is it available for?
- Q100285: Initial steps to help solve issues with Individual Login Licensing
FURTHER HELP
If you are experiencing further issues, please contact us with; your system specifications, confirmation of the exact OS you are running and the steps you have taken so far. We can then add you and your information to the reported bug.
Please also provide us with a System Report of your machine in your Support ticket: Q100520: Obtaining operating system reports for hardware specs to send during Foundry Support investigations
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