SUMMARY
We have temporarily disabled the email update feature on our website foundry.com to implement a more robust and reliable change process. During this transition, the following procedures outline how to update your email address.
MORE INFORMATION
Please contact Support by following the instructions in the article here (Q100064: How to raise a support ticket) and follow the steps appropriate to you below.
You have previously completed a purchase under this email address
- Contact Support and confirm both the old and new email addresses in the ticket.
- CC both the old and new email address on the Support request.
- Include the billing address associated with your previous purchase to speed up the process.
You have never completed a purchase under this email address
- Contact Support and confirm both the old and new email addresses in the ticket.
- CC both the old and new email address on the Support request.
Once we receive your request and details, our Support team will verify these against our internal records. After verification, we will update your email address in our systems and inform you once the process has been completed.
FURTHER READING
For more information on navigating the Support Portal and Account areas on foundry.com please see the articles below:
Q100064: How to raise a support ticket
Q100536: How to access your products and account information on the Foundry website
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