SYMPTOMS
On macOS, the RLM Server fails to start, giving you the following error message:
Errors during the RLM server callback:
The Foundry server failed to execute the given command
CAUSE
This most common cause of this error message is if the server is unable to resolve or contact its own hostname. This can be a problem for macOS machines with hostnames ending in .local.
The machine must be able to recognize its own hostname on the network in order for the RLM Server to start correctly.
RESOLUTION
This issue can usually be resolved by turning on any of the "sharing services" within the System Preferences on the server machine. Navigate to:
System Preferences > Sharing > check the box for "File Sharing"
The machine should then be able to resolve its own hostname and you can then start the RLM server by doing the following:
- Launch the Foundry License Utility (FLU)
- Go to License Server > Control
- Click Start and enter your password if prompted
The server should then start up and your floating licenses should work.
FURTHER HELP
If you are still experiencing difficulties please create a support ticket to let us know the exact issue encountered and the troubleshooting steps that have been taken.
For more information on how to open a support request, please refer to this article: Q100064: How to raise a support ticket
FURTHER READING
If you would like to read more about our floating licenses please see the following articles
Q100027: How to install a floating/server license
Q100266: What is the difference between nodelocked and floating licenses?
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