Q100029: License expiry warning

SYMPTOMS

When launching a Foundry program, a Licensing window appears to warn the user they have a temporary license with a given number of days remaining.  This can appear even if you have a longer term or permanent license installed.

Examples of the pop up can be found below:

 

 

(Older Product Builds)

CAUSE

Foundry products will warn the user if the license they are running off is due to expire within a set time frame.  Most of our products are set to warn the user if the license will expire within 30 days but the products which offer login-based licensing will warn the user when they have less time left so the popup doesn't appear as frequently for customers with pay-monthly subscriptions.

NOTE: This warning can appear even when you have a permanent or long term temporary license installed because Foundry products will use the first valid license they find.  If the first available license is due to expire soon then the warning will appear, once that license expires the program will move on and use the next valid license and the warning will no longer appear (unless that license too is due to expire soon).

 

RESOLUTION

You should still be able to launch your software and use it as normal by clicking on the 'Launch' button in the bottom right corner of the license dialogue.

 

 

In Nuke you can prevent the temporary license warning from appearing by setting the FN_NUKE_DISABLE_TMPLIC_NOTIFY_DIALOG=1 environment variable.

Alternatively, you can set the following environment variable to specify when the warning should appear, measured in days to expiry: 

FN_LICENSE_DIALOG_DAYS_LEFT_BEFORE_PROMPT - Set to an integer - 

More information on how to set environment variables can be found in the following article:
Q100015: How to set environment variables

For other products you can prevent the license UI from appearing at all by setting the following environment variable:

FN_DISABLE_LICENSE_DIALOG=1

 

NOTE: There is a known issue wherein if you have the variable FN_DISABLE_LICENSE_DIALOG=1 set and do not have a license installed our products will not launch. This is logged as 556449 FN_DISABLE_LICENSE_DIALOG prevents users from installing license from scratch. Please only set this variable once the license is installed.

 

If you are unsure why you are receiving this temporary license warning then it may be possible the license you have is a purchase temporary license.  More information on purchase licenses can be found in the following article:
Q100382: What is a purchase license?

 

If you are still unsure of why you are getting this error message and would like the Support team to check your licenses then please generate a diagnostic output file from the Foundry License Utility (FLU) and attach it to a support ticket.  Instructions on how to generate the file and send it to Support are in the following article: