Q100185: Will my licenses work on a Virtual Machine?

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SUMMARY

By default, our licensing is not supported on virtual machines (VMs).  This article explains what to do if you need to use licenses on a virtual machine.

MORE INFORMATION
By default, our RLM licensing will not work if the machine they are issued for is a virtual machine (VM).  This applies to both floating and nodelocked licenses.
 
Floating licenses from a virtual machine
 
By default, the RLM server will not start if it detects that it is running on a virtual machine. If this happens you may see the following error in the server log file:

07/19 15:47 (foundry) This server does not run on virtual machines, exiting
07/19 15:47 (rlm) The ISV server is running on the wrong host.
07/19 15:47 (rlm) 
07/19 15:47 (rlm) This can happen if:
07/19 15:47 (rlm)  The hostid of this machine doesn't match any license file
07/19 15:47 (rlm)  - or -
07/19 15:47 (rlm)  You are attempting to run the server on a virtual machine

Running an RLM license server on a VM is possible but it requires an additional license, called an RLM VM Enable license.  If you need to float licenses from a virtual machine then please contact the licenses@thefoundry.co.uk to request a VM Enable license.
 
When you receive your VM Enable license, please use the Foundry License Utility (FLU) to install it on your server alongside your existing licenses.  You will be able to start the RLM server and float your licenses on your network.
 
 
Nodelocked licenses on a virtual machine
 
By default our nodelocked RLM licenses will not work if the program detects it is running on a virtual machine.  If this happens then you will see an error message like the following:

Reason for failure: 
Virtual Machines not permitted for this license.
nuke_i : Uncounted license on Virtual Machine is disabled (-47)

If you need to use a nodelocked license on a virtual machine then please contact licenses@thefoundry.co.uk and request to have your licenses regenerated so they will work on a VM.
 
 
What to do if you get these errors on non-virtual machine
 
This is rarely a problem for non-virtual machines but we do get the occasional false-positive on VM detection.  In the past this has been caused with ethernet bridge devices or some external hard drive set ups.
 
If you get one of these error messages on a non-virtual machine then please generate a diagnostic file from the Foundry License Utility (FLU) and contact the Support team using the "Create A Ticket" button above.


Keywords: RLM, virtual machine, vm, floating license

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