This article shows some common problems with the installation of the Flix plugin in Photoshop and how to resolve them.
Adobe have changed the functionality of their Creative Cloud libraries so if you have updated Creative Cloud, you won't be able to install the Flix Photoshop plugin using the Flix UI. This problem will be fixed in the upcoming Flix 7 release. You can still install the plugin manually. You can learn how to do this from this Flix User Guide section - How to set up Flix to work with Photoshop.
You need to make sure the user installing the plugin has write permissions to the directory where the plugin will be installed:
- Mac: /Library/Application Support/Adobe/CEP/extensions
- Windows: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\
You can install the plugin as Administrator if you are having permissions errors. Once the installation is complete and you restart Photoshop, you should be able to see the plugin in Photoshop.
It is possible for the Flix plugin not to show in Photoshop. This is a common problem when trying to use Photoshop 2022 or 2023. Flix uses a legacy plugin extension which is disabled by default in Photoshop 2022 and you need to enable it.
To do that go in Photoshop > Preferences > Plugins and enable:
- Allow Extensions to Connect to the Internet, and
- Load Extension Panels.
If you are using an M1/M2 Mac you will need to set Photoshop to run under Rosetta Stone (otherwise the Legacy Extensions won't work). To do this, you'll need to right-click on the Photoshop executable, select Get Info, and click the "Open using Rosetta" button.
If you are still having problems with the plugins after reviewing the steps above, you should check the Flix client log. To access it, in the Flix client go to:
- Preferences > General.
- Click the Reveal Logs button.
A window opens to the location where the client log is stored.
Alternatively, the log can be found here:
- Mac: ~/Library/Logs/Flix-Client/flix-client.log
- Windows: %APPDATA%\Flix-Client\flix-client.log
If relevant errors can’t be found in the Flix client log file, the next place to check is the Adobe Photoshop plugin log. Photoshop logs plugin errors in the Adobe EMCL log file located at %APPDATA%/Adobe/UPI/Log/EMCL.log
Error codes -175 and -195 are related to permission issues. Adobe shows how to fix plugin errors in their Find solutions for Extension Manager error codes guide. A full list of Adobe error codes can be found on the official Adobe page - Every ExMan Command Error Code, ExManCmd Error Code List
Instructions about how to install the Flix Photoshop plugins manually can be found here: Installing Flix plugin in Photoshop manually. This method can be useful for installing the Flix Photoshop plugin remotely or through a software deployment system.
If you are still having any problems with the Flix Photoshop plugins after performing the steps outlined in this article, then please open a Support ticket and let us know the issue you are encountering and the troubleshooting steps you have taken so far.
For more information on how to open a Support ticket, please refer to the Q100064: How to raise a support ticket article.
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