Q100638: Initial troubleshooting steps for Floating License issues




The following article will provide an overview of steps to consider when troubleshooting any potential floating license issues.


Connection setup

In order to run a floating license, both the server and client machines will need to communicate with each other on the same network. When attempting to check out a license from a server, make sure both machines are using the same network.
The following article explains the difference between a floating and nodelocked license: 
Q100266: What is the difference between nodelocked and floating licenses?

Client license setup

Once both machines are running on the same network, check that the client machine is pointing to the correct IP address/Hostname of the license server. You can find more details on how to point to the server in the following guide: Q100264: How to point a machine to your license server

Checking the firewall

If the license server is up and running and the client machine is pointing to the server's hostname or IP address, check the firewall on the license server to make sure this is not blocking any license requests. 

More information can be found here: Q100216: How to Use A License Server Through a Firewall  

Testing the network connection

If you are not running a firewall or have made an exception on your firewall, you can test the connection between the license server and the client machine by performing a ping test.

To make sure that the client can connect to the license server, run a ping test on the client machine using the following steps:

  1. Open a CMD/Terminal session on your client machine
  2. Enter the following command in the session;  

    ping (Enter Hostname of the license server machine)
    ping ( Enter IP address of the server) (If you are running on mac, stop the ping by pressing Ctrl + C)

For a successful ping, you should receive replies from the address that you are trying to ping. The ping test should result in a 0.0% packet loss at the end.


If the test ping is unsuccessful, this means that you cannot communicate on your network and connect to the license server. Here is an example of an unsuccessful ping.

The ping test may also display a 100% packet loss in the results.


If you are still experiencing difficulties please create a support ticket to let us know the exact issue encountered and the troubleshooting steps that have been taken.

For more information on how to open a support request, please refer to this article: Q100064: How to raise a support ticket

NOTE: Due to the individual set up of each user's network, we are limited to the help we can provide here in support for a failed ping request. Please contact your System Admin to troubleshoot further.

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