Q100748: "There is a license available, but it is not yet valid" error message when attempting to launch Nuke family and Mari products

Sian

Updated: October 23, 2026 11:10

Created: October 23, 2026 09:36

SYMPTOMS

After signing up for a trial or a Non-commercial license, if you attempt to launch and license the product straight away, you will see the error:

"User requesting the license is not authorized to consume/check the license or there is no license. There is a license available, but it is not yet valid."




 

CAUSE

There is currently an issue with trial and Non-commercial entitlement creation wherein the ‘Valid From’ time for the license is one hour after when it is actually created. 

We are currently working on resolving the problem and as soon as a fix becomes available, we will update this knowledge base article. 

 

RESOLUTION 

The license for both trials and Non-commercial will work as expected 1 hour after the entitlement is issued. Please follow these steps after 1 hour in order to install and use your Non-commercial license: Q100585: How to activate your Individual Login license
 

FURTHER HELP

If you are still experiencing difficulties after waiting an hour, please create a support ticket to let us know the exact issue encountered and the troubleshooting steps that have been taken.

For more information on how to open a support request, please refer to this article: Q100064: How to raise a support