Q100557: How to fix the Cloud assets not loading issue

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  1. Foundry
  2. Modo
  3. Known Issues

SYMPTOMS

When using the Preset Browser some users can encounter an issue where the Cloud Assets section is constantly stuck in a loading state.


 Image 1: Preset Browser Cloud Assets stuck in a loading state.


CAUSE

This issue can be caused by corrupt temporary cache files inside the Luxology directory.


RESOLUTION

To resolve this issue, ensure Modo is closed, and delete the cached cloudPB file from the temp folder. To do this:

  1. Navigate to the temp folder found in the following location:
    Windows:     C:\Users\<username>\AppData\Local\Temp

    NOTE: On Windows the AppData folder will be hidden by default. Hidden Items will need to be enabled in the File Explorer for this directory to appear, as shown on the image below:



    macOS:     /Users/<username>/Library/Application Support/Luxology/TempFiles/

    Linux: /usr/local/modo16.0v3/resrc/

    PLEASE NOTE: The Linux directory will vary. The path above is the default location if Modo 16.0v3 was installed inside of the local directory folder.
  2. Delete the cloudPBTree, cloudPBTreeURL and cloudPBTreeMerge files along with any other files that may be present with “cloudPB,” in it's name i.e. cloudPB_######.filetype
  3. Re-Launch Modo and press F6 to reveal the preset browser.

You should now be able to see the Cloud assets inside of the Preset Browser.

 

NEXT STEPS

If you continue to encounter problems, please verify if these issues occur in “Safe mode”.

Safe mode is used for debugging purposes and can help determine if problems you encounter are caused by user customisations, 3rd party plug-ins or kits, or if they occur with your core Modo install.  For more information on safe mode, please check the following support article: Q100288: Launching Modo in safe mode.

 

FURTHER HELP

If you continue to encounter this problem while in safe mode, please open a Support ticket and let us know the issue that you are encountering and the troubleshooting steps you have taken so far.

For more information on how to open a Support ticket, please refer to our article: Q100064: How to raise a support ticket

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