Q100520: Obtaining operating system reports for hardware specs to send during Foundry Support investigations

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SUMMARY

System reports are helpful in understanding the specifics of a machine, such as the current graphics cards and drivers, RAM and CPU information. Generating these specific reports on your operating system is useful when the Support team requests details of your machine.

MORE INFORMATION

Gathering the system report for your machine can help us in determining if the hardware is compatible with the Foundry suite of products, or in analyzing the specifications when troubleshooting is necessary. The major operating systems supported by our products are: Windows, macOS and Linux (CentOS and certain versions of RHEL).

The following information will detail how to obtain the reports to send for Foundry investigation per operating system:

Windows 10/11:

  1. From the Start menu, type dxdiag and press Enter on the keyboard.
    - Alternatively, this can be executed from the Run prompt with [Windows key + R], type dxdiag.exe, and press Enter or click OK.
  2. After the program initializes, click the button for Save All Information…
  3. Save the report to any location and upload it as an attachment to your Support request.

 

macOS 12 Monterey:

  1. Select the Apple Menu and choose About This Mac.
    Screenshot 2023-10-06 at 11.59.11 AM.png
  2. Select System Report… to open the application.
  3. Save a copy of your system report by going to File > Save, then upload it as an attachment to your Support request.
        systemSaveinfo.png

macOS 13 Ventura:

  1. Select the Apple Menu and choose About This Mac.
  2. Select More info... at the bottom
       Screenshot 2023-10-06 at 11.36.48 AM.png
  3. Scroll to the bottom of General>About and click System Report… to open the application.
        Screenshot 2023-10-06 at 11.38.03 AM.png
  4. To save a copy of your system report, choose File > Save, then upload it as an attachment to your Support request.
        systemSaveinfo.png

Additionally, the main screen of the Apple > About This Mac can be helpful in learning the system’s hardware. Please take a screen capture of this menu [Shift+Command+5] and send it in with your Support request.


Linux [CentOS/RHEL]:

  1. Open Terminal, then navigate to a directory of your choosing, such as ~/Desktop.
  2. Type sudo lshw -html > system_specs.html and press Enter on the keyboard.
  3. Locate the saved report and then upload it as an attachment to your Support request.

NOTE: The command in step 2 will output an .html file in the chosen directory from step 1.

The following image is an example of a system report on CentOS 7:


SYSTEM REQUIREMENTS

Please view the following minimum hardware specifications of our Foundry products to ensure compatibility with your machine:

Nuke | Modo  | Mari | Katana | Hiero | CaraVR | Flix  | Ocula

For more information on hardware recommendations when using Foundry software, please view our system requirements article.


FURTHER HELP

If you are having any issues with the Foundry software, please open a Support request and let us know the exact issue encountered and the troubleshooting steps that have been taken. In your request, please also include an attachment of one of the above system reports, depending on your machine’s operating system.

For more information on how to open a Support request, please refer to the following article: Q100064: How to raise a support ticket

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