SUMMARY
This article provides instructions on how to update the email address attached to a Foundry website account.
MORE INFORMATION
To update an email address, you will need to sign in to your account by clicking the My Account icon, located in the top right corner of the page.
Once logged in, you will be sent to the My Account page.
Alternatively, there is a drop-down menu if you are logged in.
On the My Account page, enter your new email address under the Account details tab.
After entering the new email address, click Submit. A new field will appear to verify your identity. A 6 digit code is sent to your current email address. Please go to your current email inbox to find the 6 digit pin.
After you enter the correct code in above window you will get a success message and further instructions to follow as below.
Please visit mailbox of your new email address to find the Email Validation link seen as below.
Click 'Validate Email' button and you will be redirected to a new browser window.
Close the browser and head back to your new email inbox and a confirmation email will appear to signify successful email change seen as below.
You have now successfully changed your email address. Please attempt to login via your new email on www.foundry.com only after you get this confirmation email.
FURTHER HELP
If you are seeing any issues after performing the steps outlined in this article, then please open a Support ticket and let us know the issue you are encountering and the troubleshooting steps you have taken so far. Please also include the old and new email addresses to investigate further.
For more information on how to open a Support ticket, please refer to the Q100064: How to raise a support ticket article.
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