Q100219: How to change the email address of your Foundry website account

Richard

Updated : July 17, 2024 05:10

Created : January 17, 2019 23:38

SUMMARY

This article provides instructions on how to update the email address attached to a Foundry website account.

MORE INFORMATION

To update an email address, you will need to sign in to your account by clicking the My Account icon,  located in the top right corner of the page. 

Once logged in, you will be sent to the My Account page.

Alternatively, there is a drop-down menu if you are logged in.

On the My Account page, enter your new email address under the Account details tab.

After entering the new email address, complete the Captcha authentication and click Submit to confirm the new email address.

NOTE: You will be required to approve the above action from your new email address, using the confirmation link received via email. If the link appears broken, please right click and open in an incognito browser.

FURTHER READING

If you are seeing any issues after performing the steps outlined in this article, then please open a Support ticket and let us know the issue you are encountering and the troubleshooting steps you have taken so far. Please also include the old and new email addresses to investigate further. 

For more information on how to open a Support ticket, please refer to the Q100064: How to raise a support ticket article.