Q100366: Foundry License Utility (FLU) 7.3v1 crashes on Windows 10 when saving diagnostics file
The latest release of the Foundry License Utility (FLU) 7.3v1 crashes on Windows 10 when saving a diagnostic file. It does not crash when saving a diagnostic file on Windows 7 or other platforms.
There are a couple of workarounds to this problem.
Run the FLU from in a command prompt
You can generate and save a diagnostic file by running the Foundry License Utility in a command prompt with the -d argument. Open a Command Prompt, navigate to where you have saved the FLU and run the following commands:
When prompted to save the license diagnostic file please enter "Y" to save to the default filename.
FLU_7.3v1_win-x86-release-64.exe -d -f diagnosticFile.log
Manually copy and paste the diagnostic info
Generate the diagnostic information as normal:
- Right click on the FLU and select "Run As Administrator"
- Go to the Diagnostic tab and click on "Run Diagnostics"
Instead of clicking on Save, click in the diagnostics window and hit Ctrl+A then Ctrl+C to copy the information. Please then save this as a plain text file and send it as an attachment when creating a Support Ticket.
For more information about generating a diagnostic file and how to send it to support, please see Q100105: Diagnosing License Problems
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