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Q100163: Cursor offset jump when using Wacom Cintiq tablets in Windows

SUMMARY

When selecting tools or options in the application, the cursor may jump to one side making selections difficult to the user. This problem usually occurs when a Wacom Cintiq tablet is used as a second monitor. This behavior can be caused when the DPI settings or the display customization is different for each monitor.

 

MORE INFORMATION

The problem can be fixed by selecting the same scaling level for all displays.

Windows 8.1

In Windows 8.1, you can go to the Windows display settings and then check the box with the option "Let me choose one scaling level for all my displays". Then, reset your machine and open the application(s)      

Windows_8_Display_Settings_redo.png

 

Windows 10

In Windows 10, make sure both displays have the same scaling setup by selecting each monitor (either 1 or 2) and confirm the 'scale and layout' parameters match.

Captured.png

 Note: Ensure that you do not have a custom scale active within the 'Advanced scaling settings'

Capturedd.PNG

 

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