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Q100121: Screen recording for extended bug reports on a Mac


When reporting a bug it can be helpful to have a screen recording in addition to reproduction steps to help us reproduce a problem.  This articles has instructions on how to easily capture a screen recording on MacOS.


Macs provide a built in screen recording capability via Quicktime. You can choose to record the entire screen, just a portion, and Quicktime can even record your microphone as you record if you choose.

To capture a screen recording:
  • Open Quicktime 
  • File > New Screen Recording
  • A small window will pop up with a recording button. When you press this button you will be given the option to select a portion of the screen to record, or to record the entire screen. Just to the right of the record button is a icon for a dropdown menu that will allow you to select your microphone if you wish to record audio along with the screen capture.
  • Once a recording has started an icon will appear(a black square enclosed in a circle) in the status bar at the top of your screen, when you are finished showing the steps to reproduce the issue you can select this icon to stop the recording. When recording stops QT will open with your movie so that you can review it. 
  • When you are happy with the outcome you can select File>Save. Give the file a descriptive name and save. 

Please remember that if you choose to only record a portion of the screen and you are making selections outside of the window to clearly describe what is being done in the audio or in the reproduction steps. Be sure that if you leave out any information for solving the problem to include that info in the reproduction steps that you write into your email.

One last thing to remember is to review the video before you send it.  Try to imagine the viewer is trying to figure out what you are doing. 
bug report, screen capture

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