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Q100088: QuickTime/QuickTime Helper error or crashes


This article provides suggestions for troubleshooting and attempting to resolve QuickTime or QuickTime Helper related errors or crashes.


If you receive an error message related to QuickTime then the most common solution is to ensure your QuickTime application is up to date.

If you still see error messages after updating QuickTime to the latest release then please try the following:

Test Nuke/NukeX/NukeStudio in safe mode
This helps rule out any customisation/third party plug-ins interacting with QuickTime being a possible cause. More information on launching in safe mode:
Q100038: Launching Nuke/NukeX/NukeStudio in safe mode

Set 'QuickTime decoders to use' to a low value such as 1 or 2
This setting can be found in 'Preferences > Threads/Processes > 'QuickTime decoders to use' and will help to ensure the number of decoders is not conflicting with the number of cores you have in your machine. If this helps to resolve the error you are seeing, you can gradually increase this number afterwards to find out what setting works best for your setup.

Test your project with all files stored on a local drive rather than on a network
One known reason for seeing a QuickTime error is possibly due to QuickTime timing out when trying to read/write to a network location. At times this can result in a crash. Testing locally should help rule out the network as potential cause.

Uninstall QuickTime and reinstall
While we only advocate this as a last resort, users have reported that uninstalling and reinstalling QuickTime has helped to resolve their issues.
If you are still seeing any issues after performing the steps outlined in this article, then please open a Support ticket and let us know the issue you are encountering and the troubleshooting steps you have taken so far.
For more information on how to open a Support ticket, please refer to the 'Using the Support Portal' article.

QuickTime, QuickTime Player, helper, Nuke, NukeX, NukeStudio, crash, freeze, error

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