Q100073: Required information for logging a Support ticket
SUMMARYThis articles offers an overview of what is recommended to provide for a Support ticket to help us investigate as soon as possible.
If you are still seeing issues after performing the steps outlined in these articles, then please open a Support ticket with us.
LOGGING A SUPPORT TICKET
When submitting a Support ticket we require the following information to help us investigate the issue further and log the appropriate bug report or feature request with our engineering teams:
A clear description of the problem you are encountering
A step by step guide of what actions you are taking from launching the product to seeing the issue.
2. Hit 'S' in the node graph and navigate to the OCIO tab
3. Change OCIO config to 'spi-vfx'
4. Create a constant node
5. Create an OCIOColorSpace node
6. Check the In/Out knobs in the OCIOColorSpace node
Result: In and Out knobs are displaying incorrect information
Simplified project files and footage
Sending footage is useful as it is common for problems to be specific to the footage itself. We are happy to sign any NDA's to help facilitate the transfer of files.
Providing screenshots or screen recordings is always extremely useful so we can get a comprehensive understanding of the steps you are taking.
troubleshooting, ticket, support, reproduction, user
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