Q100068: Using the Bug Tracker
This article explains how the Bug Tracker works and how to use it to subscribe to bug change notifications.
The Bug Tracker enables our customers to view the list of known product issues and keep track of changes to the bug state, by subscribing to notifications. In addition, the Bug Tracker is also integrated to our support ticket system, so when a support ticket is raised, not only will you see useful knowledge articles related to the ticket question, but also the list of all related product bugs.
Accessing the Bug Tracker
By default, the Bug Tracker requires you to be logged in, to access it. Your login username and password will be the same as used for logging into the Foundry website.
If you are not logged into the Support Portal, the menu options for Bug Tracker won't be accessible and display as:
Once you log in, the menu options will appear unlocked and you will be able to:
- Report a Bug
- Access the bug Dashboard
- Access the individual bug database pages for each product
NOTE: We recommend that you use your corporate email address where the maintenance agreement is attached, when reporting a bug, to prevent delays.
Reporting a bug
We appreciate the time you take to provide us with bug reports and help us make our software better. The best way to report a bug is to use the bug reporting form, accessible via:
- Bug Tracker menu under 'Report a Bug'
- My Support menu, under 'Submit a Request' by selecting 'I want to report a product bug'
Using the bug reporting form is preferred over email since it ensures that the bug report is captured in a consistent way. Ultimately, this helps us capture the information needed to reproduce the problem quickly, and allows us to make the bug report available in our system for you and other users faster.
Once a bug is received by the Support team, we will attempt to reproduce the issue, based on the information and reproduction steps you have provided us.
If we are successful in confirming the issue as a bug, we will log and publish the bug report to the Bug Tracker, and provide you with a link where you will be able subscribe to updates.
Using the Bug Tracker
The Bug Tracker includes a 'Dashboard' view and individual bug database pages for each product.
Under 'Dashboard' you can see a snapshot of all available bug databases, with a few bug entries for each product.
Clicking 'View all' will redirect you to the product's bugs database page.
Bug database pages
Each bug database page for products displays the full list of known issues published for that product. For example, the Nuke bug database looks like:
Each bug article in the list displays:
- Bug ID
- Tentative Target Release
- Bug Title
Within the Bug Tracker product view, each column can be sorted alphabetically using the up/down arrows next to the column name.
NOTE: The column sorting can be combined with the filtering options detailed below, to restrict the bug search results to your requirements.
On the right hand side, users have the ability to:
- search for keywords in the title of a bug using 'Search in title'
- 'Filter by' one of the available bug statuses
- search for the name of an existing target release using 'Search by Target Release name'
NOTE: The 'Search in title' and 'Filter by' options can be combined to retrieve a filtered list of bugs. For example, if you're searching for all Mari bugs currently 'Closed', that contain the keyword 'image' in the title, the result might look like:
NOTE: The 'Search by Target Release name' will apply a search independent to the other options. The results will be filtered exclusive to the target release name used, and this needs to match the exact version appearing under the 'Target Release' field.
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