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Q100209: Flix 5 - What do I do if my Flix projects are missing when I log in?

IN SECTION:
  1. Foundry
  2. Flix
  3. Flix 5 Troubleshooting & Known Issues

SUMMARY

When logging into Flix 5  you may encounter a black screen, or may immediately be returned to the login screen. 

MORE INFORMATION

The first thing you should try if this happens is to log out of and close Flix, then restart Flix and log back in. If the show is still not visible after you have restarted, continue with the instructions below. 

The reason this happens is that Flix uses cookies for authentication and over time can become corrupt. The corrupted cookies can be removed by clearing the browser cache in Google Chrome or by running the following commands.


In OSX open Terminal and type the following commands:

find ~ -name flix-authentication.sol -exec rm '{}' \;

find ~ -name flix-credentials.sol -exec rm '{}' \;

 

In Windows open Command Prompt and type the following command:

del c:\users\$USERNAME\AppData\Local\Google\Chrome\*flix-*.sol /s


If you still have an issue viewing your projects after removing the files please raise a ticket via the Support Portal.
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