Users of our products often have great ideas for features they would like to see added.
A feature enhancement is a request for new functionality that is not currently part of the latest release of the product, or changing existing behaviour in order to improve certain aspects of the product.
A bug is a known issue with the product that causes unexpected behaviour when using the software.
To raise a feature request, select Submit A Request from the My Support menu at the top of screen and choosing the appropriate form.
Select I want to request a new product feature in the drop-down to create the form.
In order for us to consider adding a feature, please supply us wish as much information about the feature as possible. When login a feature request with our engineering team to consider, we use the following format. This might be useful for you to ensure that you have provided us with all the relevant information.
quick summary of the problem
how does the product currently behave
What benefits does this feature bring
OS and Product
Colorway and Flix version
What happens next?
Once we have received the feature request, we will forward it to our engineering team. Please note, we can't guarantee to reply to every customer for every feature request.
We're sorry to hear thatPlease tell us why