You may also see the following error when trying to install the license via the FLU:
"An unexpected error occurred"
This error will prevent you from installing the license and/or prevent the program from running.
This error message can happen if the system time of your computer has been changed by a large amount.
To prevent temporary licenses being used past their expiration date, the licensing code in our software looks to see if the system time has been changed too much by checking the last-modified timestamp values of system files and directories.
Whilst this does prevent a user from winding back their computer clock to keep using an expired demo license it can trip up users who have previously changed their system date for testing purposes.
RESOLUTIONThe first step to fixing this issue is to make sure your computer has the correct setting for local date and time. If possible, use the operating systems settings to automatically get the date and time from the internet. After you correct the date/time setting, applying any pending OS updates and/or rebooting the machine may be enough to fix the issue.
- Screenshot of the error message
- A copy of the license you're trying to install or the email address associated with a login-based license
- A diagnostic output file from the Foundry License Utility (FLU) from the affected machine. Instructions on how to generate this are in Q100105: Diagnosing License Problems
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