SYMPTOMS

When trying to launch a program from the dock on OS X, 10.14 or below,  the app icon bounces but the program fails to launch.

CAUSE

This can be due to security settings on OS X preventing programs downloaded from the internet from running.  This setting can change after OS X is updated.

RESOLUTION

Changing your security settings on your Mac to let it run programs downloaded from the internet usually resolves this problem.

1. Open 'System Preferences' and navigate to 'Security & Privacy'.
2. Click the 'Lock' to make changes (you may need to enter your password)
3. On the 'General' tab, change the 'Allow Apps Downloaded From' setting to: 'Anywhere'.
4. Click the 'Lock' to save changes.

Unfortunately this resolution doesn't work for OS X 10.15 or above, as the security and preferences options have changed between OS versions. 

NEXT STEPS

If this doesn't resolve the problem and the program still will not launch then please see the product's knowledge base on the Product Support page of our Support Portal for further help.