Q100166: Disable Pulse Audio if seeing intermittent playback performance issues

Follow

SYMPTOMS

If your project is set up for real time playback but you are seeing intermittent playback as opposed to the expected FPS, then this may be due to a third party software known as Pulse Audio.
 
RESOLUTION
 
The software PulseAudio is known to cause issues with real time playback in NukeStudio and Hiero. 
 
If you have Pulse Audio installed and are experiencing playback performance issues then we recommend uninstalling this program. One of the key identifiers that Pulse Audio is part of the cause, is that the audio icon (which is on the top of the Viewer) will flash between grey and red during playback.

This issue appears to be most prevalent on Linux machines, but other operating systems can also be affected by having Pulse Audio installed.

If this doesn't resolve the problem then please open a Support ticket and let us know the issue you are encountering and the troubleshooting steps you have taken so far.
 
For more information on how to open a Support ticket, please refer to the 'Using the Support Portal' article.

Was this article helpful?
0 out of 0 found this helpful