Q100166: Disable PulseAudio if seeing intermittent playback performance issues

Follow

SYMPTOMS

If your project is set up for real time playback but you are seeing intermittent playback, as opposed to the expected FPS, then this may be related to PulseAudio; a third party software.

 

RESOLUTION

PulseAudio is known to cause issues with real time playback in Nuke Studio and Hiero and, if Nuke Studio/Hiero detects that you are running it on your system, the following warning will be displayed on startup:

mceclip0.png

If you are experiencing playback performance issues, then we recommend disabling this program. One of the key identifiers that PulseAudio is part of the cause, is that the audio icon (highlighted in the screenshot below) will flash between grey and red during playback:

mceclip1.png

This issue appears to be most prevalent on Linux machines, but other operating systems can also be affected by having PulseAudio installed. You can find more information on how to disable PulseAudio in the PulseAudio on Linux section of Nuke's documentation.

 

FURTHER READING

For further information about troubleshooting playback issues in Nuke Studio/Hiero, please refer to our Q100297: Real-time playback troubleshooting article.

If this does not resolve the problem, then please open a Support ticket and let us know the issue you are encountering and the troubleshooting steps you have taken so far.

More information on how to open a Support ticket can be found in our Q100064: How to raise a support ticket article.

    We're sorry to hear that

    Please tell us why