Q100312: Modo plug-in or kit installation is being aborted on Mac OSX

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SYMPTOMS

When installing a plug-in or kit into Modo on a Mac OSX, a 'Contents Directory Missing' message appears explaining that a missing or restricted directory has caused Modo to abort the installation.

contentswarning.png

Image: 'Contents Directory Missing' message

 

CAUSE

Modo requires full 'Read and Write' permissions to the /Library/Application Support/Luxology/ directory in order to install the contents of the plug-in or kit. If the user installing the plug-in or kit does not have read and write permissions to that folder, the installation will be aborted.  

 

RESOLUTION

To resolve this problem you will need to set read and write permissions to the relevant folder. To do this please follow the instructions below:

1. In a Finder window, navigate to /Library/Application Support/Luxology/

2. Right-click on the Luxology folder and select "Get Info"

3. Click the padlock in the lower-right and enter your password to edit the settings

4. In the Sharing and Permissions section, make sure it says "Read & Write" next to your user. If it doesn't, change it.

5. Click the gear drop down and select "Apply to Enclosed items"

This will allow you to launch Modo with write permissions to any directory within the Luxology folder, which is needed for installing plug-ins and kits.

You should now be able to install the plug-in or kit successfully, and Modo will prompt you to restart in order to load the plug-in or kit.

 

If you have tried the steps above and are still experiencing trouble with installing your plug-in or kit, please contact Support and include information of the plug-in or kit you are trying to install, the steps you have taken and the exact Modo version you're using.

For more information on how to open a Support ticket, please refer to the 'Q100064: Using the Support Portal' article.

 

 

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