Q100300: Modo crashes when switching layouts

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SYMPTOMS

Modo crashes when performing any of the following actions:

  • Switching layouts
  • Open the Preview Render window (F8)
  • Open any tabbed 3D window 
  • Switching to the Advanced Viewport display

CAUSE

The exact cause of this crash is currently unknown, but it seems to affect machines running Modo using a NVIDIA GeForce series graphic card with a driver version of 380.## and above. 

If you are experiencing a Modo crash when performing one of the above actions, and have an NVIDIA GeForce card with a driver version of 380.## or above, then you may be encountering this known problem. 

We have had user reports of Modo crashes on machines using the following GeForce cards:

  • GeForce GTX 970
  • GeForce GTX 1070
  • GeForce GTX 1080

NOTE: To find your GPU's exact driver version, open the NVIDIA Control Panel application on your machine, and select 'System Information', found in the lower left-hand corner. 

 

RESOLUTION

Unfortunately, the only way that we've found to prevent this crash is reverting back the GPU's driver to a version predating the 380.## update.

To revert back you need to:

  • fully remove any GPU drivers currently installed
  • install a driver version predating the 380.## update 

To ensure that any drivers of 380.## and above are fully removed, we recommend using a driver removal application to completely wipe clean your GPU driver installation. 

On our side, we've tested DDU (Display Driver Uninstaller) to wipe clean our GPU's before installing an older driver version, however, you can use any driver removal application you prefer providing it wipes clean the GPU drivers.

After doing this, you will need to download an older NVIDIA GeForce drivers. Below is a direct link to the official GeForce drivers page: 

http://www.geforce.co.uk/drivers

NOTE: Please ensure that you download the correct driver for your operating system. 

 

FURTHER GUIDANCE

If you are still experiencing a crash after reverting back your NVIDIA GPU driver, please open a Support ticket explaining how you are encountering a crash, and the troubleshooting steps you have already taken.

For more information on how to open a Support ticket, please refer to the 'Using the Support Portal' article.

 

 

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