Q100265: Licensing Help Overview

Jake
Updated : February 13, 2017 17:43 Created : February 13, 2017 15:57

SUMMARY

The Licensing area on our Support Portal aims to provide you with all the information you need to understand how your license works, useful information on advanced licensing and what to do if you encounter any problems.

If you can't find the information you're looking for, please contact our Support team by creating a ticket through the Support Portal, and we will be happy to help.

INSTALLING AND USING YOUR LICENSES

We have detailed guides to get you up and running in the following articles:

Q100026: How to install a node-locked license

Q100027: How to install a floating license

Q100139: How to Install a MODO License

Q100259: How to use an Activation Key to install your license

You can also find detailed instructions on installing and using node-locked and floating licenses in the Foundry Licensing Tools User Guide, which is available to download here.

PLEASE NOTE: We do not recommend using a mobile server, like a laptop, that doesn't meet the following criteria :

Static IP
Static Hostname
'Always on' status so clients can connect to the server over a LAN
DNS enabled

Problems will occur if you choose to use a MacBook Pro as a server, as it will not meet criteria point 2 above, and it will change hostname constantly when plugged into different networks. You may need to discuss this with your Network or Systems teams if you encounter hostname resolution issues.

SOLVING LICENSING PROBLEMS

If you encounter problems with your licensing, and you can't find the solution in either the Known Issues or the Licensing Knowledge Base sections of the Licensing area on our Support Portal then please follow the instructions in the article below to create a license diagnostic file and contact the Support team.

Q100105: Diagnosing License Problems

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